Phone Customer Service & Bus Tracking Representative

  • -
  • Full-Time
  • On-Site
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Job Description:

Phone Customer Service & Bus Tracking Representative

Location: Remote
Employment Type: Part-Time
Industry: Student Transportation / School Bus Services
Working Hours: U.S. Eastern Time (ET)

About the Role

We are looking for a reliable and customer-focused Phone Customer Service & Bus Tracking Representative to assist parents with questions regarding their child's school bus.

Parents will call to request real-time bus tracking and ETA information, including when the bus is expected to arrive for pick-up or drop-off. The successful candidate will be trained on the company's tracking system and will be responsible for providing accurate and professional information over the phone.

Key Responsibilities

  • Answer incoming calls from parents regarding school bus services.
  • Use the company's bus tracking system to locate buses and provide accurate ETA information.
  • Provide parents with expected pick-up and drop-off times.
  • Monitor bus locations and provide real-time updates when requested.
  • Communicate clearly and professionally with parents, especially when buses are delayed.
  • Accurately record relevant calls and information.
  • Escalate issues or concerns when necessary.
  • Follow company procedures and maintain a high level of customer service.
  • Become confident and efficient in using the company's tracking system.

Requirements

  • Previous customer service or call-handling experience preferred.
  • Excellent spoken English and communication skills.
  • Comfortable speaking with parents and handling questions professionally.
  • Strong computer skills and ability to learn new software quickly.
  • Ability to work accurately under pressure.
  • Reliable, punctual, and dependable.
  • Strong attention to detail.
  • Comfortable working independently in a remote environment.
  • Previous experience in transportation, dispatch, school buses, logistics, or tracking systems is an advantage but not required.

Working Hours – U.S. Eastern Time (ET)

Monday – Thursday

  • 6:45 AM – 10:30 AM
  • 2:30 PM – 6:00 PM
  • 8:00 PM – 11:00 PM

Friday

  • 6:45 AM – 2:00 PM

Sunday

  • 1:00 PM – 4:00 PM
  • 8:00 PM – 11:00 PM

Important: Candidates must be available to work according to U.S. Eastern Time (ET), including the required Sunday shifts.

Full training will be provided on the company's bus tracking system.