Overview

We are looking for an experienced Clinical Operations Coordinator / Scheduling & Billing Coordinator to support the daily operations of a behavioral health practice. This role is responsible for clinician and client scheduling, care coordination, front-end billing, record management, and communication with clients and staff. The ideal candidate is highly organized, detail-oriented, and experienced in healthcare administration.

Key Responsibilities

• Develop and maintain clinician and client schedules while ensuring appropriate client-to-clinician ratios.
• Serve as the primary scheduling point of contact for clients and staff.
• Schedule and monitor client assessments and reassessments to ensure they are completed on time.
• Coordinate care for clients receiving services from multiple disciplines.
• Arrange substitute clinicians when needed to maintain uninterrupted services.
• Answer incoming phone calls and respond to client, family, and staff inquiries professionally and promptly.
• Maintain consistent communication with families and staff through phone and email.
• Maintain, organize, and audit client records to ensure accuracy and compliance.
• Oversee front desk operations, including appointment management and incoming inquiries.
• Verify insurance benefits, eligibility, and coverage updates.
• Review patient records and collect client payments as needed.
• Manage authorizations, track authorization usage, and ensure services remain authorized.
• Assist with other administrative and operational tasks as assigned.

Requirements

• Administrative experience, preferably in a healthcare, ABA, or behavioral health setting.
• Required experience with CentralReach (EHR).
• Experience with scheduling multiple clinicians and clients.
• Knowledge of front-end medical billing, insurance verification, eligibility checks, and authorization management.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.

Proficiency with:

• CentralReach (EHR)
• Google Drive
• Monday.com
• Microsoft Excel (basic)
• Email and phone systems