We are seeking a highly organized, reliable, and professional Apartment Rental Secretary / Virtual Assistant to support our fast-paced apartment rental brokerage. The ideal candidate is fluent in English and Spanish, detail-oriented, proactive, and capable of managing multiple administrative and leasing tasks independently.

Key Responsibilities

• Handle paperwork, document preparation, scheduling, and data entry.
• Manage and organize tenant, landlord, and property information.
• Communicate professionally with tenants, landlords, agents, and prospects.
• Respond to inquiries and follow up on pending tasks and documentation.
• Maintain accurate records and update client information in Zoho CRM.
• Assist with rental applications, lease-related documents, and administrative processes.
• Coordinate appointments, showings, and other scheduling needs.
• Follow company policies, procedures, and established workflows consistently.
• Review work carefully to ensure accuracy and completeness.
• Support daily operations and assist with additional administrative tasks as needed.

Qualifications

• Fluent in English and Spanish, both spoken and written (required).
• Excellent communication and interpersonal skills.
• Professional, tactful, and diplomatic when communicating with clients.
• Exceptional organizational skills and strong attention to detail.
• Perfectionist mindset with a commitment to reviewing work for accuracy.
• Ability to follow instructions, policies, and established processes.
• Proactive, dependable, and capable of managing multiple tasks independently.
• Basic understanding of tenants, landlords, and property management.
• Previous real estate or apartment rental experience is a strong plus.
• Experience with Zoho CRM is preferred.