Amazon Account Health Specialist

Schedule: Full-Time | Monday–Friday | 9 AM -  5PM EST 

We are seeking an experienced Amazon Account Health Specialist to manage and maintain the health of our Amazon Seller Central account. The ideal candidate has hands-on experience handling Amazon account health issues, opening and managing Seller Support cases, responding to policy violations, and monitoring customer feedback to ensure account compliance and performance.

Responsibilities

• Monitor and maintain the overall health of our Amazon Seller Central account.
• Open, manage, and follow up on Seller Support cases until resolution.
• Respond to account health notifications, policy violations, and performance warnings.
• Monitor and address negative customer feedback and product reviews when appropriate.
• Investigate and resolve listing, catalog, and account-related issues.
• Prepare and submit appeals and Plans of Action (POAs) for account or listing reinstatements.
• Monitor key account health metrics, including Order Defect Rate (ODR), Valid Tracking Rate (VTR), Late Shipment Rate (LSR), and Customer Service Performance.
• Work with internal teams to resolve issues affecting account performance.
• Maintain accurate records of cases, appeals, and resolutions.
• Stay current with Amazon policies and Seller Central updates.

Requirements

• Proven experience managing Amazon Seller Central accounts.
• Strong knowledge of Amazon Account Health and seller performance metrics.
• Experience opening, managing, and escalating Seller Support cases.
• Experience handling customer feedback removal requests and resolving account performance issues.
• Knowledge of Amazon policies, compliance requirements, and best practices.
• Experience preparing successful Plans of Action (POAs) and account appeals.
• Strong analytical and problem-solving skills.
• Excellent written English communication skills.
• Highly organized with strong attention to detail.
• Ability to work independently and manage multiple priorities.